What is your in-game name?
Have you changed your name in the past? If you have, please list them all.
Does anyone else have access to your Minecraft account?
What is your real name?
➥ Victoria/Tori. I much prefer the latter.
How old are you?
What country are you currently living in and what time zone?
➥ California, Pacific Standard Time.
What language(s) can you speak?
➥ English, Mandarin
Are you able to join our Discord server with a working microphone?
Have you been on our Discord? If yes, what name do you go by on the New Heaven discord?
➥ Yes, my username is still CatsEye_Tori.
Do you spend time on our Discord server in the voice channels talking to people?
➥Yes I do. I’m frequently in the discord channels.
Have you worked with servers in the past? If so, what kind of position did you have? List the most recent ones.
➥ No I haven’t.
How long have you been staff on the servers you listed above?
A player is upset after being ambushed and demands their items back. How do you respond?
➥ I would explain that PVP is part of the gameplay, and since they were killed by a player, it counts as a fair death and that I couldn’t do anything to bring their items back. Unless the player who killed them is willing to give the items back, I would strongly urge both parties to move on.
➥ If it seems like the player is particularly upset, I might private message them asking if they want help getting new materials.
You are being insulted after a player did not receive the kind of answer they were looking for. What do you say?
➥ I would first offer to help them with whatever they are having issues with. If they continue to be rude, I would warn them that disrespecting staff is against the rules and they may be muted for it.
A new player joins and seems a bit quiet. What do you do?
➥ Private message them a welcome, and let them know that I’d be happy to help if they have any questions or concerns. If they seem like they want to be left alone, I will do as such.
Several players are accusing the same person of hacking in the chat. How do you handle the situation?
➥ De-escalate the situation and then message each player that was involved in or witnessed the “hacking", including messaging the accused person. I would ask a Mod to get on, or at least another Helper if possible. If the claim holds water, we would take it to a discord chat and possibly ask the person to screen-share. If there is no evidence and the person proves their innocence, they are allowed to resume gameplay. I will warn any further accusers that hacking accusations are a very serious matter and any false claims will be met with consequences from a Mod.